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Richmond Hotel Sapporo Ekimae

Designed for both business and leisure travel, Richmond Hotel Sapporo Ekimae is ideally situated in Sapporo City Center; one of the city's most popular locales. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.Learn More

Frequently Asked Questions

Q. What time is check-in and check-out?

A. Check-in is 2:00PM and Check-out is 11:00AM.

Q. Can I stay longer after Check-out time, 11:00AM?

A. The maximum extension is until 14 o'clock.
The extension charge is 1,000 yen per hour from 11 o'clock.

Q. Before check-in and after check-out, can I leave my luggage?

A. Yes. We keep it for you. Please tell the front desk anytime.

Q. I want to send luggage beforehand ・・・.

Q. Please send the luggage to the following address.

A. 060-0003 1-1-7, Nishi, Kitasanjo, Chuou-ku, Sapporo-shi, Hokkai-do
Richmond hotel Sapporo Ekimae
Telephone number +81-11-218-8555
Please write the arrival date and the name of those who stay (full name in English).

Q. Is Credit card acceptable?

A. The card of the following credit card companies can be used.
・Diners Club mastering VISA ・JCB ・DC ・UC card
・American Express Millioncard

Q. Can luggage be sent out from the hotel?

A. Sending out the luggage is received at the front desk.
The corrugated cardboard is prepared for free of charge. Please tell the front desk if you would like.

Q. Do you have laundry service?

A. There are two lanudry services. Please bring your laundry to the Front desk
By 10 AM ⇒Ready in the evening of the day.
By 10 PM ⇒Ready in the early morning on the next day

Q. How much is parking charge?

A. It is 1,000 yen for a night.

Q. Should I reserve the parking lot?

A. Yes. We have limited number of the capacity and the height/width of Parking lot. Please see the next FAQ for the detail.
If you would like to use, please call or email us to make the reservation and let us know your car name.

Q. What kind of parking lot is it?

A. The parking lot in the hotel is a multistory parking garage.
Height-2m:10 Height-1.55m:20 total:30
Moreover, we have some tie-up parking lots in the vicinity for others when our parking lot is full.
Please contact with us for the detail.

Q. Can I park before Check-in time?

A. Yes. You can park in the hotel multistory parking garage.

Q. After Check-out, can I continue parking?

A. Yes, you can park with the charge of one night stay by noon on the Check-out day.
The extra charge of 150 yen per 30mins is charged after 12:00 PM.
The charge is different at each tie-up parking lot. Please contact with us for the detail.

Q. Where is the parking lot?

A. The hotel parking lot is next to the hotel.
Some tie-up parking lots are at within 5 minutes on foot. Please come to the hotel once.
We guide it on the map.

Q. Is there parking space for bicycle?

A. Although sideward space of the multistory parking garage in the hotel can be used,
the responsibility cannot be assumed such as thefts because it is outdoor space and parking staff
is not there for 24 hours.

Q. Do you have Wi-Fi in the room?

A. Yes, we do. No password is required.

Q. Is LAN cable lent out?

A. It is in the drawer of the desk in all guest rooms.

Q. Is there a Japanese-style room?

A. Unfortunately, it is not in our hotel.

Q. Are there a large public bath and a conference room?

A. Unfortunately, they are not in our hotel.

Q. Are there shampoo, conditioner and shower gel in the bathroom?

A. Yes, there are.

Q. Is there a humidifier?

A. There is an air freshener with the humidifying function in all rooms.
Larger size humidifier is also prepared at the front desk. Please feel free to ask us anytime.

Q. Do you have cellular phone charger in your room?

A. Yes, we do.

Q. Tell me about breakfast

A. The breakfast ticket is 1,000 yen at Front desk only for our staying guests. If the room key is presented directly in the restaurant, you can eat with 1,000 yen by selecting the payment at the restaurant or Check-out. The restaurant named "HANABI" is on the Ground floor that opens from 6:30-10:30 in the morning.

Q. How is supper?

A. Unfortunately, we do not have any reservations including supper but the restaurant called "HANABI"
on the Ground floor opens from 4:30 PM to 2:30 AM at weekdays and to 3:00 AM at weekend and
the day before national holidays.

Q. Do you have room service?

A. Unfortunately, we do not have room service.

Q. I missed to have breakfast...What can I do with the breakfast ticket? Can I get refund?

A. The ticket is exchangeable with souvenirs prepared at Front desk or cafe ticket nearby and unfortunately we don’t accept the refund. Please bring the ticket to front desk if you would like to exchange.

Q. Is there breakfast for children?

A. It is 500 yen for children, which is a set menu that has fewer amounts than adult guests' set.
The order can be made at front desk or the restaurant.

Q. Can children sharing a bed with other guests stay for free?

A. Children under 12 years old are free.
(Lying: up to one child on one bed )
If you tell us about the child in advanced, additional towels are prepared in the room before the arrival.

Q. Can you prepare the crib in the room?

A. Yes, we can.
The number of crib is limited. Please contact with us to make the reservation.

Q. I want to have receipt...

A. The receipt is issued under your reserved name from the automatic adjustment machine after the payment
at check-in process.
Please let us know before the payment if you would like it under company name or other addressees.

Q. Can you make out a hand-written receipt?

A. Yes, we can.

Q. I want the detailed statement ・・・

A. We can make it for you. Please let us know if you would like.

Q. I lost the receipt・・・

A. We can reissue the receipt however please acknowledge that "Reissue" is stamped on the receipt.

Q. I want a certificate of the stay・・・

A. We can issue for you. Please ask us anytime.

Richmond Hotel Sapporo Ekimae
1-7 Kita3jo Nishi1cho-me,
Chuo-ku Sapporo Hokkaido
Tel:
+81-11-218-8555
Fax: +81-11-218-8556

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