Q. What time is check-in and check-out?
Q. Can I stay longer after Check-out time, 11:00AM?
The extension charge is 1,000 yen per hour from 11 o'clock.
Q. Before check-in and after check-out, can I leave my luggage?
Q. I want to send luggage beforehand ･･･.
Q. Please send the luggage to the following address.
Richmond hotel Sapporo Ekimae
Telephone number +81-11-218-8555
Please write the arrival date and the name of those who stay (full name in English).
Q. Is Credit card acceptable?
･Diners Club mastering VISA ･JCB ･DC ･UC card
･American Express Millioncard
Q. Can luggage be sent out from the hotel?
The corrugated cardboard is prepared for free of charge. Please tell the front desk if you would like.
Q. Do you have laundry service?
By 10 AM ⇒Ready in the evening of the day.
By 10 PM ⇒Ready in the early morning on the next day
Q. How much is parking charge?
Q. Should I reserve the parking lot?
If you would like to use, please call or email us to make the reservation and let us know your car name.
Q. What kind of parking lot is it?
Height-2m:10 Height-1.55m:20 total:30
Moreover, we have some tie-up parking lots in the vicinity for others when our parking lot is full.
Please contact with us for the detail.
Q. Can I park before Check-in time?
Q. After Check-out, can I continue parking?
The extra charge of 150 yen per 30mins is charged after 12:00 PM.
The charge is different at each tie-up parking lot. Please contact with us for the detail.
Q. Where is the parking lot?
Some tie-up parking lots are at within 5 minutes on foot. Please come to the hotel once.
We guide it on the map.
Q. Is there parking space for bicycle?
the responsibility cannot be assumed such as thefts because it is outdoor space and parking staff
is not there for 24 hours.
Q. Do you have Wi-Fi in the room?
Q. Is LAN cable lent out?
Q. Is there a Japanese-style room?
Q. Are there a large public bath and a conference room?
Q. Are there shampoo, conditioner and shower gel in the bathroom?
Q. Is there a humidifier?
Larger size humidifier is also prepared at the front desk. Please feel free to ask us anytime.
Q. Do you have cellular phone charger in your room?
Q. Tell me about breakfast
Q. How is supper?
on the Ground floor opens from 4:30 PM to 2:30 AM at weekdays and to 3:00 AM at weekend and
the day before national holidays.
Q. Do you have room service?
Q. I missed to have breakfast...What can I do with the breakfast ticket? Can I get refund?
Q. Is there breakfast for children?
The order can be made at front desk or the restaurant.
Q. Can children sharing a bed with other guests stay for free?
(Lying: up to one child on one bed )
If you tell us about the child in advanced, additional towels are prepared in the room before the arrival.
Q. Can you prepare the crib in the room?
The number of crib is limited. Please contact with us to make the reservation.
Q. I want to have receipt...
at check-in process.
Please let us know before the payment if you would like it under company name or other addressees.